ADOC is currently unavailable.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
ADOC Support team
The ADOC incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
ADOC Support team
ADOC is currently facing issues and you may be experiencing unavailability of the service.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
We will update you on a regular basis on the status of impacted services.
The ADOC incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
Optimize is currently unavailable.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
We have thus turned Optimize into maintenance mode to investigate this issue.
The Optimize incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
We took the opportunity for this incident to deploy some fixes in a new version.
Please refer to the Release Note on the Support Portal for all the details about the fixes.
ADOC service is currently degraded.
You may obverse connection issue or some slowness within the application.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
The ADOC incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
Beginning June 9th, 2023 at 16:00 UTC, we will need to perform emergency maintenance. This will affect NOTAM, email, and AFTN services
The window will last 3 hours, however the expected outage time within this window will be 15-30 minutes. During the outage point, we will not be able to process NOTAMs, emails, and AFTN messages, so please plan ahead accordingly.
Date: June 9th, 2023
Start time: 16:00 UTC
End time: 19:00 UTC
Expected outage within window: 15-30 minutes
Reason: Emergency Server Maintenance
For any questions or concerns, please feel free to submit a ticket at support.navblue.aero
The emergency maintenance operation is now complete! The service is back to normal.
There were no problems reported during the process.
Feel free to run some tests and if any issues are found, please log a support ticket on www.navblue.aero/support.
N-OC services are currently unavailable due to an outage with our hosting provider
Their investigation is underway and we will report any updates every 30 minutes, or as they are received until resolution
Thank you for your continued patience
The N-OC Americas has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
Nsight service is currently degraded.
Dear Nsight Customers,
NAVBLUE would like to inform you that we are facing degraded performance on our Nsight servers.
You may face issues in accessing Nsight and some features, such as the Events page or the Flight Replay.
These performance issues are being investigate to resume a normal situation as soon as possible.
We will communicate back when there is any change in the occurrence.
Best regards
The Nsight Team
The Nsight incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
ADOC service is currently degraded.
You may obverse some slowness within the application.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
ADOC service is still currently degraded.
You may obverse some slowness within the application and failed jobs in the job execution.
This issue is under investigation by our expert team in order to recover a normal situation as soon as possible.
Dear Customers
Due to maintenance operation related to the degraded service, the ADOC service will be unavailable today during the specified time frame:
- Start Time: 04 April 2023, 18:00 +0 UTC
- Estimated Duration: 90 Minutes
- Estimated Time Range: 04 April 2023, 18:00 +0 UTC - 04 April 2023, 19:30 +0 UTC
Should any of your colleague also need to receive notification such as this, please submit a ticket in NAVBLUE Support Portal
Thank you for your understanding.
Dear Customers
Due to maintenance operation related to the degraded service, the ADOC service will be unavailable today during the specified time frame:
- Start Time: 04 April 2023, 16:00 +0 UTC
- Estimated Duration: 90 Minutes
- Estimated Time Range: 04 April 2023, 16:00 +0 UTC - 04 April 2023, 17:30 +0 UTC
Should any of your colleague also need to receive notification such as this, please submit a ticket in NAVBLUE Support Portal
Thank you for your understanding.
The ADOC incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
We are currently experiencing issues with sending flight plans to ATC via AFTN.
This issue is our top priority at this time, and will be resolved as soon as possible.
Thank you for your patience and support
Navblue Customer Experience Team
The N-Flight Planning NAVBLUE-Hosted,N-Flight Planning Self-Hosted incident has now been resolved! The service is back to normal.
We thank you for your patience while we had the issues sorted.
Dear Valued Customer
The service at our production location for N-FP is currently degraded. Therefore we have decided to move to our backup site.
Please use the following link to login to N-FP:
https://nfpau-backup.navblue.aero/Login/Login.aspx
We are currently investigating this issue
We have completed our investigation into the degraded service you experienced on January 24, 2023. Upon investigation, we learned that our data center in Sydney had an outage.
You are currently on your DR server.
All services at our Sydney data center have been restored.
Accordingly, we would like schedule the move back to the production system in Sydney on Thursday, January 26, 2023 at 15:00Z/ 10:00a.m. EST.
This process will take approximately 30 minutes to perform.
We will advise you when we are starting and when we finish.
If you have any questions, please let me know by logging a ticket in the Support Portal. We appreciate your collaboration.
Debbie Morgan
Navblue Customer Support
Dear Valued Customers,
We have rescheduled the SYD Hosted N-FP Customers failover from DR to PROD systems to take place on Friday January 27th, 2023 at 11AM Est / 16:00Z
N-FP Sydney (SYD) Hosted server maintenance operation is now complete! The service is back to normal.
There were no problems reported during the upgrade process.
Feel free to run some tests and if any issues are found, please log a support ticket on www.navblue.aero/support.